Frequently Asked Questions
Everything you need to know about your Poppy Lissiman order.
Where does Poppy Lissiman ship from and do you offer international delivery?
We ship worldwide from our warehouse in Australia. We offer both standard and express international shipping options to most countries, including the USA, UK, and Europe.
What is your return policy for change of mind?
We accept returns on full-priced items within 14 days of delivery. Items must be in their original condition, unworn, and with all protective packaging and tags intact. Please note that for hygiene reasons, earrings cannot be returned.
How do I care for my Poppy Lissiman accessories?
Our bags and sunglasses are made from high-quality vegan materials. To clean, simply wipe with a damp soft cloth. Avoid contact with abrasive surfaces, harsh chemicals, or prolonged exposure to direct sunlight to maintain the vibrancy of the colors.
Are your products cruelty-free?
Yes, Poppy Lissiman is a strictly cruelty-free brand. We do not use any animal skins or fur; instead, we utilize high-grade faux leathers and recycled materials to ensure our products are as ethical as they are stylish.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later services including Afterpay and Klarna for eligible customers.
When will I receive my tracking information?
Once your order has been dispatched, you will receive an automated email containing your tracking number and a link to monitor your shipment's progress.